Frequently Asked Questions
Everything you need to know about shopping authentic vintage.
How do you determine the condition of vintage items?
Each piece undergoes a rigorous inspection. We categorize items as 'Mint' (unused), 'Excellent' (minor wear), or 'Good' (visible character). Any specific flaws like pinholes or fading are detailed in the product description and photos.
Are all items professionally cleaned before shipping?
Yes, all garments are professionally laundered or steam-cleaned using eco-friendly methods suitable for delicate vintage fabrics, so your order arrives ready to wear.
What is your return policy on one-of-a-kind pieces?
We accept returns within 14 days of delivery for a full refund, provided the security tag remains attached. Please note that return shipping costs are the responsibility of the customer.
How can I ensure the garment will fit me correctly?
Vintage sizing varies significantly from modern standards. We provide exact measurements (chest, waist, hips, and length) for every item. We recommend comparing these measurements to a similar garment you already own.
Do you ship internationally?
Proper Vintage ships worldwide. International shipping rates are calculated at checkout based on your location. Please be aware that customs duties and taxes may apply depending on your country's regulations.
How do I know the items are authentic vintage?
Our selectors have over 15 years of experience. We verify authenticity by examining brand tags, care labels, zipper types, and construction techniques to ensure every piece is a genuine relic from its era.